FAQ - Denti-Shop
Q: What is Denti-Shop.com?
A: Denti-Shop.com is an online store operated by Novi Dental Produkte GmbH in Düsseldorf, Germany, offering high-quality dental products from trusted brands. We supply dental clinics, laboratories, and professionals across Europe and beyond.
Q: Who can buy from Denti-Shop.com?
A: Our products are intended for dental professionals, laboratories, and students in the dental field. If you are a private individual looking for dental care items, please check the product description for eligibility.
Q: Are all your products original and brand new?
A: Yes. We only sell genuine, brand-new products from reputable manufacturers. We source directly from authorized distributors or the brands themselves.
Q: How can I place an order?
A: Simply add products to your cart, proceed to checkout, and follow the payment instructions. You can order online 24/7.
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal and bank transfers.
Q: Can I change or cancel my order after placing it?
A: If your order has not yet been shipped, you can contact our customer service team to request a change or cancellation.
Q: Where do you ship?
A: We ship across the EU and internationally. Shipping costs and times vary depending on your location.
Q: How long does delivery take?
A: Standard EU deliveries take 2–5 business days. International delivery times vary by country.
Q: Can I track my order?
A: Yes, once your order is shipped, you will receive a tracking number by email.
Q: What is your return policy?
A: Unused and unopened products can be returned within 14 days of delivery. Please see our Returns Policy page for details.
Q: Are there products I cannot return?
A: Due to hygiene and safety regulations, opened or used dental products cannot be returned.
Q: How do I request a refund?
A: Contact our customer service with your order number and reason for return. Refunds are processed within 7 business days after we receive and inspect the returned product.
Q: Do your products come with a warranty?
A: Most of our products are covered by the manufacturer’s warranty. The warranty period and terms depend on the brand.
Q: Can I get product documentation or instructions?
A: Yes, product manuals and safety data sheets (SDS) are available upon request.
Q: How can I be sure I’m ordering the right product?
A: If you are unsure, please contact our team with your requirements, and we will guide you to the right product.
If your question is not listed here, please contact us via:
Email: Info@denti-shop.com
Phone: +49-211-8903684
Contact Form: [Click here]
